Privacy Policy

1. Introduction

This Privacy Policy governs your use of our Services offered by A.J GOODEN & K.V GOODEN (ABN 98 276 566 406) trading as AGRIHUB CO. (we, us, our), and form a binding contractual agreement between us, and you. It extends to and covers all operations and functions of AgriHub Co., including our website, platform, or other associated goods and services we make available to you.

All third parties (including clients, suppliers and advisors) that have access to or use Personal Information as defined by the Privacy Act (Personal Information) collected and held by AgriHub Co. must abide by this Privacy Policy. 

This Policy outlines AgriHub Co.'s obligations to manage and protect Personal Information. AgriHub Co. is bound by the Australian Privacy Principles (‘APPs’), the Privacy Act 1988 (Cth) (‘Privacy Act’), the Notifiable Data Breaches Scheme, and any other applicable privacy legislation. This Policy also outlines AgriHub Co.’s practices, procedures and systems that ensure compliance with the Privacy Act.

By providing your Personal Information to AgriHub Co or use any of our Services, you agree and consent that we may collect, use and disclose your Personal Information in accordance with this Privacy Policy.

2. Personal Information We Collect & Hold

Personal Information is information or an opinion that identifies an individual. We collect and hold the following kinds of Personal Information about individuals

  • Name

  • Phone Number 

  • Email 

  • Town 

  • State

  • Region

  • ABN 

  • Technical Details 

    • Device Type 

    • Browser Name 

    • Device Brand 

    • Device Name 

    • Browser Version 

    • Date & Time of Registration and Advertisement Submission

  • We also collect images and videos as supplied to us when creating an advertisement or completing a feedback form. 

3. How we collect Personal Information 

We collect Personal Information when you provide it to us at the time of registration, at the time of advertisement submission and whilst using the platform as outlined by Technical Details in section 2 above. We also collect information when submitting a feedback form. 

4. Why AgriHub Co. collects & hold Personal Information

We may collect and hold the information about an individual for the following purposes:

  • to ensure we can comply with our legal obligations, whether under the Privacy Act or otherwise;

  • to facilitate payment of advertisements;

  • to enable users to use the full capability of the Services;

  • to notify users when advertisements are listed on the platform;

  • to notify users when an advertisement is removed from the platform;

  • to notify users when an advertisement listing duration has been extended on the platform;

  • to create invoices;

  • to provide an individual with information about our services or special offers;

  • to protect our business and other clients from fraudulent or unlawful activity;

  • to conduct our business and perform other management and administration tasks;

  • to consider any concerns or complaints an individual may have;

  • to manage any legal action involving AgriHub Co.s;

  • to help us improve the products and services offered to our clients and to enhance our overall business;

  • for any other additional purposes that may be required from time to time in the gradual expansion of capabilities (technical or otherwise) of the Services.

5. How we may use & disclose Personal Information

AgriHub Co. may use and disclose Personal Information for the primary purposes for which it is collected (set out in section 4 above), for reasonably expected secondary purposes that are related to the primary purpose and in any other circumstances that may be required by AgriHub Co. and is authorised by the Privacy Act. 

AgriHub Co. will use your Personal Information for any of the following purposes, including but not limited to:

  • Planning, performing, managing and administering your business relationship with us, e.g. providing support services or providing you with other services or things you may have requested;

  • Maintaining and protecting the security of our services, websites and other systems, preventing and detecting security threats, fraud or other malicious activities;

  • Solving disputes, enforcing our contractual agreements and establishing, exercise or defend legal claims;

  • Communicating with you through the channels you have approved to keep you up to date on the latest announcements, special offers and other information about AgriHub Co.s products, technologies and services (including marketing-related communication) as well as events and projects which are pursuing. This will be done in compliance with all relevant privacy legislation. 

We give everyone we interact with the option to ‘opt out’ of receiving marketing communications from us. If you no longer wish to receive electronic marketing communications from us or selected third parties, you can unsubscribe by clicking on the “unsubscribe” link provided in any email communication we send you.  

Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless the individual agrees otherwise, or permitted by law. 

We engage other people to perform services for us, which may involve that person handling Personal Information we hold. In these situations, we prohibit that person from using Personal Information about the individual except for the specific purpose for which we supply it. We prohibit that person from using the individual’s information for the purposes of direct marketing their products or services. 

Subject to section 8 below, we will not sell an individual’s Personal Information to unrelated third-parties.

6. Our use of cookies & other technologies

We utilise cookies and other similar technologies to gather information about your interactions and usage patterns when using our Services. This includes, but is not limited to; Device information such as your IP address, browser type and operating system.

This helps us enhance your user experience and improve the services we offer. By using our platform, you consent to the placement and usage of these cookies and technologies as described in this Privacy Policy. 

You have the option to manage or disable cookies and similar technologies through your browser settings. 

7. Who we may disclose your Personal Information to 

We may share your Personal Information with selected third parties in accordance with this policy, including:

  • an Agent, contractor or service provider we engage to carry out our functions and activities such as our lawyers, accountants or marketing agencies

  • organisations involved in a transfer or sale as part of our business

  • organisations involved in managing payments

  • service providers (for example, IT services), business partners, suppliers

  • analytics and search engine providers that assist us in the improvement and optimisation of the Platform.

  • social media platforms such as Facebook for marketing purposes where your information will be encrypted in order to protect you.

  • government or other law enforcement agencies, in connection with the investigation of unlawful activities or for other legal reasons (this may include your location information)

We may also engage third-party service providers or APIs that are or might be embedded or be provided as part of the Services. You acknowledge and agree that you may be required to agree or accede to additional terms and conditions or privacy policies (in addition to this Privacy Policy) in order to utilise those third-party services or functionalities.

 

8. De-Identified Information

We may use your Personal Information in de-identified form (de-identification being a process by which a collection of data or information is altered to remove or obscure personal identifiers and Personal Information) to assist us in running our business. We may also provide, including by way of sale, de-identified information in aggregated form, to third parties. This information may include (but is not limited to): 

  • Advertisement statistics

  • Trends in sales, sales rates, sales strategies and other characteristics;

  • Advertisement performance analysis and comparisons;

  • Statistics in connection with the Services

  • Such other data and/or information that is collected via the Platform and/or Services and is not capable of identifying you.]

When your Personal Information is included in de-identified, aggregated data, it is not possible to identify you or anything about you from that data. 

 

9. Management of Personal Information 

We recognise how important the security of your Personal Information is to you. We will at all times seek to ensure that the Personal Information we collect and hold is protected from interference, misuse or loss, unauthorised access, modification or disclosure. 

To enable us to meet our obligations under the Act and to ensure the operation of the Platform, we may need to allow our authorised employees and contractors to access your Personal Information. The employees and contractors are required by contract and policies to maintain the confidentiality of your Personal Information.

If you suspect any misuse or loss of, or unauthorised access to, your Personal Information, please let us know immediately. 

All information you provide to us is stored on secure servers. We will use appropriate technical and organisational measures to safeguard your Personal Information. 

We maintain (and ensure that anyone we share your Personal Information with maintains) appropriate technical and organisational measures to ensure that an appropriate level of security in respect of all Personal Information we process. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via the Platform; any transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access or inadvertent disclosure.

 

10. Access & Correction to your information

We will take reasonable steps to provide you with access to your Personal Information.

We will take reasonable steps to correct your Personal Information if we are satisfied that it is inaccurate, out of date, incomplete, irrelevant or misleading. If we have provided your Personal Information to third parties we will also notify them of the correction if you ask us to do so, unless it is impracticable or unlawful.

Requests to access and correct your information should be made by email, post or phone using the details provided under the ‘My Profile’ section of the Platform. Note that we may need to verify your identity before processing your request. We will endeavour to respond to your request within 30 days.

If we do not agree with your request to access or correct your information, we will provide you with written reasons for our decision and available complaint mechanisms.

 

11. Updates to this policy

This Policy will be reviewed from time to time to take account of new laws and technology and changes to our operations and the business environment. 

If you continue to use our Platform after the changes are made, then you will be agreeing to the changes.

Published: October 2024